Living in Australia, one of the things I miss is the level of customer service that’s offered in America.
You just can’t compare the two, and it’s too difficult to explain without experiencing it first hand.
Australians aren’t rude, they’re just different.
Americans have “customer service” ingrained in them. Yes, I know there are exceptions, and you’ll sometimes run into a rude phone rep or server or whatever, but by and large American customer service is amazing.
Today I was in Costo and had to go to the membership desk.
“May I have a coupon book please?” I asked.
“Why yes of course you can!” said the customer service rep. But it wasn’t just her words, it was her tone, her expression, her gesture, her massive smile, and the twinkle in her eye. It was as if she had been waiting all day for someone to ask her that question so she could give them a coupon book.
She was so nice! SO nice.
I half expected her to hand me some cotton candy too.
Yes, it was just a few little words, but it made a huge impression on me. Totally made me grin all the way back to the checkout and then out the door.
Hours later I’m still thinking about it.
Maybe she was a shining example, but to me she was not just a good Costco employee, she was a really nice American.
As much as Americans are known for being loud and large and demanding and confident, they should also be known for being warm and friendly and positive and encouraging.
I love America. And Americans.
It’s good to be home.
Q for you: Do you think Americans are nice? Or is it just Oregonian Americans that are so nice?
Click Clink Five | Five minutes a day, unedited.